INDUSTRY: MANUFACTURING

From Rapid Recovery to Lasting Security: Miller Fabrication Solutions

Service: Incident Response & vCISO

Total Lockdown

All critical computer systems were completely shut down.

Instant Response

Remote recovery began within hours, Blue Team Alpha had boots on the ground <24 hrs. after initial contact.

Pivot to Proactive

Transitioned to proactive vCISO engagement post-incident.

THE STORY

When a cyber attack brought operations at Miller Fabrication Solutions to a standstill, the 62-year-old family business faced an existential threat. Within hours, Blue Team Alpha’s Incident Response team was mobilized, restoring critical systems in record time and helping Miller emerge from crisis stronger and more secure than ever before.

Miller Fabrication Solutions had been blindsided by a ransomware attack that locked down every system. Production was hindered, automated processes froze, and encrypted screens replaced normal operations. The company found itself having to carry out operations manually to continue serving its clients.

“We walked in and all of our computer systems were down. Screens were black, servers encrypted.” recalls Eric Miller, President of the company.

“My biggest concern was with the over 400 families who rely on this company, and I didn’t know if we’d make it back.”

Blue Team Alpha was engaged within three hours of the initial call and had experts on-site within 24 hours. The incident response team immediately began triage, containment, and recovery. Within ten days, Miller’s ERP system was back online, a turning point that allowed some production to resume.

By the end of the third week, Miller had restored roughly 90% functionality across systems, and just a few weeks later, the company was fully recovered. Clients and partners praised Miller’s transparency and resilience, especially given that similar incidents in manufacturing can often take four to five months to resolve.

“From the first call, BTA moved fast,” Eric says. “They gave us hope when everything felt lost. The effort was nothing short of Herculean.”

Challenges

Total System Lockout: The ransomware attack caused complete loss of access to servers and critical systems.
Operational Disruption: Connected machinery and ERP-dependent production lines were forced to shut down.
Revenue Loss: Each day offline carried a significant financial impact and risk to client relationships.
Emotional and Reputational Strain: As a multi-generational family business, leadership faced immense pressure to protect employees and preserve the business’s legacy.

SOLUTIONS

Immediate Incident Response: Blue Team Alpha mobilized within three hours and arrived on-site within 24 hours.
Rapid System Restoration: ERP system restored within 10 days; 90% operational capacity achieved in under three weeks.
Collaborative Recovery: BTA worked hand-in-hand with Miller’s internal teams to rebuild and verify systems safely.
Post-Recovery Partnership: Following the incident, Miller transitioned into BTA’s vCISO program for long-term protection.

Post-Recovery Transition to Proactive vCISO Engagement

Once Miller’s systems were fully restored, the organization’s leadership made a clear, decisive decision about the future direction of security initiatives at the company. They never wanted to face a crisis like the one they had just survived again.

“I told myself, I never want to deal with this again in my career,” Eric says. “Getting back online was a victory, but I knew we couldn’t stop there.”

That realization prompted the organization to continue its partnership with Blue Team Alpha through a vCISO program, giving the company access to continuous monitoring, strategic guidance, and an experienced team dedicated to preventing future incidents, while also resulting in significant savings compared to hiring a full-time CISO.

“For a company our size, it’s not realistic to have a full internal security department,” Eric explains. “BTA gives us that expertise. They’re watching what’s next, keeping us ahead of the threats we don’t even see coming.”

With regular assessments, policy updates, and employee awareness training, Miller’s team developed a stronger understanding of cybersecurity as a shared responsibility rather than an isolated IT function.

The result is a renewed sense of confidence throughout the organization. Leadership no longer worries about unknown threats lurking in the background, they trust in a proactive defense strategy that evolves with attackers.

“The peace of mind is hard to describe,” Eric says. “We’ve gone from surviving an attack to leading with security in everything we do. You can either get better at picking people up after they fall off a cliff, or you can build a fence. Blue Team Alpha helped us build the fence.”

About Blue Team Alpha

Blue Team Alpha is a veteran-owned, comprehensive cybersecurity force on a mission to secure and defend America’s critical infrastructure.

We offer advisory, offensive and technical services with deep roots and a specialty in incident management.

Over 50 security certifications
Talent hand-selected from NSA, CIA, DoD, & more
Decades of industry experience
Recover systems 80% faster than average
Experience in all 16 critical infrastructure sectors