If you suspect an active attack on your business, call our emergency hotline at: 612-399-9680
If you suspect an active attack on your business, call our emergency hotline at: 612-399-9680
INDUSTRY: IT services
Incident Response & Recovery for Managed Service Provider
Service: Emergency Incident Response
3 Days
Recovery time
10 hours
Response time to arrive on-site
300+ Endpoints
Secured during our response
THE STORY
Blue Team Alpha responded to a ransomware attack on an MSP caused by phishing. The attack encrypted the network and exposed limited client data. Despite having an EDR in place, the attack proved that EDR alone isn’t enough for a cyberattack defense. Thanks to off-site backups, no ransom was paid.
Blue Team Alpha arrived on-site within 10 hours and fully recovered operations in 3 days, securing 317 endpoints. Their rapid response, collaboration, and forensic work helped minimize damage and strengthen future defenses. Benefits included fast recovery, cost mitigation, and restored client trust.
Challenges
The organization was hit with Akira-strain ransomware following a phishing attack. The incident encrypted the entire network infrastructure, leaving forensic analysis difficult and causing limited client data exposure. Despite having a strong EDR solution in place, the attacker bypassed protections, proving EDR is not a silver bullet. Fortunately, the customer had excellent, immutable, off-site backups, which were critical to fast recovery and minimizing both damage and downtime for their own systems and their clients.
SOLUTIONS
Blue Team Alpha mobilized quickly, arriving on-site in less than 10 hours to contain the threat, secure endpoints, and begin restoration. We worked closely with the client’s team to recover critical infrastructure and data from reliable off-site backups. Our experts managed threat actor communications, performed forensic analysis, and provided post-incident guidance to strengthen long-term cyber defenses.
- Rapid Response
- Collaborative Recovery
- Stronger Future Defenses
Benefits & outcomes
1.
Speed to Recovery
- Full operational recovery in 3 days
- Immediate onsite support ensured seamless communication
2.
Cost & Damage Mitigation
- No ransom paid due to quality backups
- Limited client impact, saving reputation and revenue
3.
Trust & Confidence
- MSP gained peace of mind and stronger cybersecurity footing
- Earned client trust through fast response and transparency
About Blue Team Alpha
Blue Team Alpha is a veteran-owned, comprehensive cybersecurity force on a mission to secure and defend America’s critical infrastructure.
We offer advisory, offensive and technical services with deep roots and a specialty in incident management.
- Over 50 security certifications
- Talent hand-selected from NSA, CIA, DoD, & more
- Decades of industry experience
- Recover systems 80% faster than average
- Experience in all 16 critical infrastructure sectors
