If you suspect an active attack on your business, call our emergency hotline at: 612-399-9680
If you suspect an active attack on your business, call our emergency hotline at: 612-399-9680
INDUSTRY: TECH/SAAS
Rapid Incident Response for a Point-of-Sale Retail Tech Provider
Service: Emergency Incident Response
90%
Of production servers encrypted
24 Hour
Incident response coverage
5 Days
Time to evict threat actor and restore operations
THE STORY
A retail tech provider specializing in point-of-sale systems for major national brands was crippled by a ransomware attack. Nearly 90% of its 110 production servers were encrypted. When the internal team attempted to restore from backups, they witnessed the attacker actively deleting backup jobs in real-time.
Recognizing the critical nature of the situation, the company engaged Blue Team Alpha. We immediately transitioned to a 24-hour incident response cycle. Leveraging remaining SAN snapshots, our team launched a full-scale recovery and containment operation.
Our experts swiftly deployed advanced tooling, isolated infected systems, and conducted a thorough threat-hunting sweep to identify and remove any lingering attacker footholds. By taking the full production environment offline, restoring from uncompromised snapshots, and resetting credentials organization-wide, we evicted the threat actor and restored business operations within one workweek.
Challenges
The attack encrypted nearly all production servers and actively sabotaged backup recovery efforts. The attacker’s persistence mechanisms posed a long-term risk of reentry. Traditional antivirus software had failed to detect or prevent the breach.
SOLUTIONS
Blue Team Alpha mobilized a dedicated incident response team around the clock. We leveraged SAN snapshots to restore operations, eliminated attacker access points, conducted a full Office 365 review, and implemented new security protocols to harden the environment against future threats.
- Targeted Ransomware Containment
- Hands-On 24-Hour Recovery Collaboration
- Threat Hunting & Long-Term Resilience Planning
Benefits & outcomes
1.
aROUND-THE-CLOCK RESPONSE
- Immediate deployment of advanced incident response tooling
- 24/7 schedule ensured rapid containment and data recovery
2.
collaborative restoration
- Seamless coordination with IT staff
- Expertise-led system restoration from SAN snapshots
3.
IMPROVED POSTURE & PREPAREDNESS
- Identified and removed attacker persistence tools
- Delivered guidance for long-term cyber resilience
About Blue Team Alpha
Blue Team Alpha is a veteran-owned, comprehensive cybersecurity force on a mission to secure and defend America’s critical infrastructure.
We offer advisory, offensive and technical services with deep roots and a specialty in incident management.
- Over 50 security certifications
- Talent hand-selected from NSA, CIA, DoD, & more
- Decades of industry experience
- Recover systems 80% faster than average
- Experience in all 16 critical infrastructure sectors
